FAQs

IMPORTANT NOTICE

We sell our seeds for souvenir purposes only and for storage in-case the laws change. We at ‘The Attitude’ are here to help, but we do have our restrictions. We CANNOT, and WILL NOT discuss germination / yields / THC levels (etc) of seeds, as it is ILLEGAL to germinate seeds and sell them for germination purposes in the United Kingdom and we cannot be seen to be promoting this. Unfortunately, E-mails may be ignored and remain unanswered if questions relate to the above and you may be refused a sale should you persist in requesting further information.

FAQ’S

Got any questions or queries? Don’t want to waste your time sending e-mails or making phone calls? Then read on. These are some of the most frequently asked questions that are here to make your life a little easier when placing your order.

1.       If I pay on my credit card, what will show on my statement?

All transactions will show as ‘Attitude Gifts’.

2.       Worldwide Shipping?

‘The Attitude’ ships worldwide but we ask you to check your local law before ordering, as laws differ from country to country, state to state and by ordering, you are confirming that you are ok to do so.  

3.       Is your shipping discreet?

All of our packages are shipped very discreetly and your package may be shipped in a number ways, the customer’s name and address being the only info in/on the pack.

We also offer alternative ‘super discreet’ shipping options, which can be found on our home page under ‘specialist packing options’. Before reaching the checkout we offer shipping with a t-shirt or bag, just for that extra discretion.

4.       Once I have ordered, how do I obtain my tracking number?

If you place an order online, you will automatically receive an e-mail to confirm receipt of your order. (If ordering over the phone, you can request it on completion of payment). You will then receive an e-mail shortly after, notifying you of your tracking number, (if ordering over the phone, you can request it on completion of payment) and that the order is being processed. Orders are normally processed between 9 am and 4.30 pm Monday – Friday UK time.

If you have not received your tracking number, always remember to check your junk mail folder before contacting us as e-mails do not always end up in your inbox.

5.       How long will it take for my parcel to arrive?

We do quote three working days for orders to be processed with U.K. Mainland deliveries usually taking between 1-3 working days and are sent ‘recorded, signed for’, which makes them easy to track. Should you not be at home when a delivery is attempted, your postman will leave a slip through your door and your package will be returned to your closest main post office, waiting for collection. If you do not collect your parcel it will be returned to us and we will then contact you to confirm that your address details are correct so that we can reship if it does eventually arrive back with us.

99% of International orders usually deliver within 7 – 10 working days, however they can take up to 21 working days, but this is quite rare.  International orders are sent ‘Track and Trace’ and most countries do not require a signature on delivery so will normally be posted through your letterbox, size permitting. If not, it will be returned to your local post room and a card left through your door, notifying you of an attempted delivery and your package is awaiting a pick up. Please collect this from the mail depot.

Please check if your country is an ‘Airsure’ Country (a country where a signature is not required)  

Please also be aware that we do send to some countries signature required and some countries without a tracking number.

6.       I have not received my goods yet.

If your parcel is an international parcel and you do not receive your goods within 21 working days, then please contact us. (It is 15 working days standard for the UK) Once you have done so, we will make enquiries to try and track down your parcel into with the relevant postal service. If we are unsuccessful then we cannot be held responsible for the mail service and your quarrel is with them.

If you choose the ‘Guaranteed’ International, we guarantee your parcel in the event of it not arriving to you, and we will reship your parcel to the original address provided that we do not receive online confirmation of the delivery of your parcel from the mail service.

Exclusions from our guarantee :

(i)                 If your parcel is confirmed as delivered by the mail service however you claim to have not received it, you must take this up with the mail service including your mail person to obtain further information where the parcel was delivered to or left at your property.

(ii)               Our guarantee is also voided if you enter an incorrect delivery name (not the name on the mail box) or address, as it is your responsibility to ensure we have the correct information to ship your parcel to. 99% of parcels arrive through your door however if your parcel requires collecting from the mail service then this is your responsibility to collect it. We do ask that please double check all information before submitting, because once it is submitted, we might not be able to change it before dispatch.

7.       Methods of Payment.

We accept all major credit/debit cards online or over the phone. Our online sales are 3D Secure, 256 bit encrypted and hacker safe making it a very safe place to enter your details. All phone order payments are put through a secure VSP terminal online and once the payment goes through, we do not hold any records of clients credit/debit card details and all other client information remains highly confidential.

If you are placing a phone order we will only be able to talk to the owner of the card when taking details for payment. This is for purely for protection of the card owner and to prevent fraudulent transactions. We will also have to ship the parcel to the card billing address.

International Gift Cards are also accepted online and over the phone should you not have a credit/debit card. With these you must enter the issuing banks details in the billing section and then your address in the delivery details. You must also call the gift card company to register the card and tell them you are purchasing overseas so they can activate it for international use. We do not accept cards that are not registered for international use if you are ordering outside of the UK.

If you do not wish to process a transaction online or over the phone, you can download a printable order form from our website which is very easy to complete. Then purchase a money/postal order and post it to us, with the completed order form. Money/postal orders can be purchased from your local post office, Wal-Mart, gas stationor bank. These must be made payable to ‘The Attitude’. (If made out to any other name, the money order may be destroyed and result in your order not being processed). Once we receive the money/postal order we will check that the payable amount is correct before processing the order. Please remember to include delivery costs and any additional super discreet costs, as it can hold up your shipment. And if ordering from overseas, please check you have paid the correct monies to the correct currency. We do have a currency converter on our website if this helps.

Unfortunately we do not accept bank transfers or PayPal or personl cheques. 

Cash can also be sent in the post, but please be sure to send it to us via a secure postal service that is track able, as we cannot be held responsible for any loss in the mail.

8.       I can’t complete my order online.

You may need to double check the details you have entered. The card you are using must be registered to the billing details as this may cause your order to be rejected. Or you may have entered your card details incorrectly, so you may need to check them again. Also, you must have sufficient funds in your account to process the transaction. If you are 100% sure that you have entered all details correctly please contact us so that we can help you through the process and try taking payment over the phone.

9.       Do you ship in breeders packs?

We ship all seeds in their original breeder’s packs unless you state otherwise. If you request so, we can repack the seeds for super discreet (see ‘super discreet’ shipping options). We will also send on the empty breeders packs if you so desire.

10. Can stock be reserved?

Unfortunately we cannot reserve any stock unless a payment has been made. This includes money order too. If you make an order and send payment through the post, we cannot guarantee you will receive the desired items as they may go out of stock by the time the money order reaches us. We do apologise for any inconvenience caused by this, but we cannot guarantee stock due to volume of orders that are made and unpaid for.

11.    What if an item I have ordered, is out of stock?

On the whole, we usually have all items in stock. Should we run out of a product, (which does happen from time to time) and we can’t complete your order, we will contact you straight away, either by e-mail or by telephone. If you are happy to wait for the item to come back into stock, this usually only takes a day or two for us to reorder, restock and promptly ship your goods. If you can’t wait for your items to arrive, you can choose an alternative to replace the out of stock product, to the same value or more, (this may require an additional payment over the phone) so your order is shipped immediately and isn’t delayed any further. If there is no over product that you would like to exchange it for, we will offer you a partial refund on your order (we may need to take your card details over the phone to do this).

If we have tried to contact you, but you are unobtainable, then we may select the closest possible alternative for you, and ship this instead, but this happens rarely.

13.    I want to place an order online but I can’t remember my password.

This is easily resolved. You can have a password sent to the email address by using the ‘forgotten password’ button at check out. Just give us a call, or drop us an e-mail, we will ask you a few questions about your personal details to verify we are talking to the account holder. Once we are happy we are talking to the right person, we will then advise you of your password.

14.  UFO'S?

UFO are the free of charge items we give away with every purchase. Please note these can change at any given notice, but we do our best to make sure you will get the ones listed on your order.

Happy ordering!!!

The Attitude