Frequently Asked QuestionsThese are some of the most frequently asked questions that are here to make your life a little easier when placing your order.
1. If I pay with my credit card, what will show on my statement?
Although you are billed by Attitude Apparel, you may sometimes see the payment provider website instead. If you do not recognise the charges, please contact us and we will clarify the charges for you.
2. Worldwide Shipping?
The Attitude’ ships worldwide but we ask you to check your local law before ordering, as laws differ from country to country, state to state and by ordering, you are confirming that you are ok to do so.
3. Is your shipping discreet?
All of our packages are shipped very discreetly and your package may be shipped in a number ways, the customer’s name and address and a return address being the only info on the/in the parcel.
We also offer alternative ‘super discreet’ shipping options, which can be found on our home page under ‘specialist packing options’. Before reaching the checkout we offer shipping with a t-shirt or bag, just for that extra discretion.
4. Once I have ordered, how do I obtain my tracking number?
If you place an order online, you will automatically receive an e-mail to confirm receipt of your order. (If ordering over the phone, you can request it on completion of payment). You will then receive an e-mail shortly after, notifying you of your tracking number, (if ordering over the phone, you can request it on completion of payment) and that the order is being processed. Orders are normally processed between 9 am and 4.30 pm Monday – Friday UK time.
If you have not received your tracking number, always remember to check your junk mail folder before contacting us as e-mails do not always end up in your inbox.
5. How long will it take for my parcel to arrive?
We do quote three working days for orders to be processed with U.K. Mainland deliveries usually taking between 1-3 working days and are sent ‘recorded, signed for’, which makes them easy to track. Should you not be at home when a delivery is attempted, your postman will leave a slip through your door and your package will be returned to your closest main post office, waiting for collection. If you do not collect your parcel it will be returned to us and we will then contact you to confirm that your address details are correct so that we can reship if it does eventually arrive back with us.
99% of International orders usually deliver within 7 – 10 working days, however they can take up to 21 working days, but this is quite rare. International orders are sent ‘Track and Trace’ and most countries do not require a signature on delivery so will normally be posted through your letterbox, size permitting. If not, it will be returned to your local post room and a card left through your door, notifying you of an attempted delivery and your package is awaiting a pick up. Please collect this from the mail depot.
Please check if your country is an ‘Airsure’ Country (a country where a signature is not required)
Please also be aware that we do send to some countries signature required and some countries without a tracking number.
Carriers Used (UK)
Royal Mail, delivery time 1 to 4 business day after the order has been dispatched - Please contact us if your parcel has not been received within 15 working days.
Royal Mail for EC and Export or the best carrier for the destination will be used.
Carrier Used (Outside of the UK)
This is generally your local / national mail services / regular postal services.
6. I have not received my goods yet.
If your parcel is an international parcel and you do not receive your goods within 21 working days, then please contact us. (It is 15 working days standard for the UK) Once you have done so, we will make enquiries to try and track down your parcel into with the relevant postal service. If we are unsuccessful then we cannot be held responsible for the mail service and your quarrel is with them.
If you choose the ‘Guaranteed’ International, we guarantee your parcel in the event of it not arriving to you, and we will reship your parcel to the original address provided that we do not receive online confirmation of the delivery of your parcel from the mail service.
Please keep all packaging and breeders packs that your order arrives in, in case there is a problem with your shipment. We urge that you do this so we can help rectify the issue.
For exclusions from the guarantee, please see: Delivery Options
7. Methods of Payment.
We accept all major credit/debit cards online or over the phone, except from Master Card. Our online sales are 3D Secure, 256 bit encrypted and hacker safe making it a very safe place to enter your details. All phone order payments are put through a secure VSP terminal online and once the payment goes through, we do not hold any records of clients credit/debit card details and all other client information remains highly confidential.
If you are placing a phone order we will only be able to talk to the owner of the card when taking details for payment. This is for purely for protection of the card owner and to prevent fraudulent transactions. We will also have to ship the parcel to the card billing address.
International Gift Cards are also accepted online and over the phone should you not have a credit/debit card. With these you must enter the issuing banks details in the billing section and then your address in the delivery details. You must also call the gift card company to register the card and tell them you are purchasing overseas so they can activate it for international use. We do not accept cards that are not registered for international use if you are ordering outside of the UK.
If you do not wish to process a transaction online or over the phone, you can download a printable order form from our website which is very easy to complete. Then purchase a money/postal order from within the United Kingdom and post it to us with the completed order form. Money/postal orders from within the United Kingdom can be purchased from your local, UK post office.
These must be made payable to ‘The Attitude Incorporated Ltd’. (If made out to any other name, the money order may be destroyed and result in your order not being processed). Once we receive the money/postal order from within the United kingdom, we will check that the payable amount is correct before processing the order. Please remember to include delivery costs and any additional super discreet costs, as it can hold up your shipment.
8. Which Currency will you charge me in?
As The Attitude Seedbank is a UK based company we will charge you in UK (GBP) Only at the checkcout. Your bank will deal with any currency conversions on their end.
9. My order will not go through
If the order is being declined by the bank, please contact your bank and ask them to remove any blocks they may have on International transactions. Once they have done this, please try again either oline or over the phone and this trsnactions should go through.
10. My Order will not go through (Verified Visa 3D authentication)
3D Authentication is an extra security measure your bank may ask for when going though the checkout. If you do not know the password, please contact your bank and they can help set this up / verify it. In the case that you do not know this password, you can place the order over he phone, provided we ship to the card billing address.
Unfortunately we do not accept PayPal. Cheques and postal/money orders can only be accepted from within the United Kingdom. Please note there will be a two week holding period for order paid for with a personal cheque.